What do the healthcare debate and community policing have in common?

Disruptive Innovation – A Better Way to Solve Tough Problems
Insanity, according to Einstein is doing the same thing over and over again and expecting different results the next time. If you turn on the news, it probably feels like we’re living in insane times. So, how do we get off the insanity treadmill?  We need to change the way we solve problems.

Anatomy of a Problem:

Every problem has two components:

  1. The tangible, numeric-side (big data, geography, and demography)
  2. The intangible, people-side (emotions, desires, wants, satisfaction, behaviors, i.e., human dimensions)

Most community policing problem solving approaches give little emphasis on or ignores the people component, or human dimension. Trying to understand and solve a problem, without involvement of the people-side, falls short of a picture that reflects the real world.

To disrupt this dynamic we borrowed the concept of Disruptive Innovation:

“A process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market, eventually displacing established competitors.”

To address the need to integrate tangible and intangible components into community policing programs, the process should include the numerical together with the people side to open up entirely new dimensions of possibilities to solve tough problems with greater insight.

Our nation is focused on two major issues this election year: citizen safety and healthcare. How does Disruptive Innovation help us navigate these waters?

Police-Community Relations and Disruptive Innovation
In addition to some questionable killings of unarmed citizens by police, there are now deliberate assassinations of police by citizens (11 already this year.) This is a troubling trend.  So how do we arrive at a safer, better solution? At GeoDD, we believe that part of the solution has to include the following questions:

  1. How do we close the gaps in trust between police and citizens?  
    1. Progress can be made by increasing transparency and trust building through the gathering of attitudinal information about police and policing from citizens and from police about the challenges that exist in the community.
  2. How can we better anticipate confrontational events?
    1. Create early warning systems to highlight locations in a community that are at high risk for conflict.
    2. Identify these zones to help law enforcement deploy and manage resources more effectively.
  3. How can we foster meaningful communications between law enforcement agencies and neighborhoods to build wider and deeper connections between police and citizens?
    1. Apply Community Policing strategies to deal with issues of tolerance and intolerance.

Real, everyday aspects of our human existence such as emotions, preferences, biases and behaviors – the human dimension – are factors that traditional data analysis typically fails to address.  Including this dimension becomes a powerful influence that can significantly shape the accuracy and impact of your problem solving, and the decisions your analysis may inform.

Disruptive Innovation and the Healthcare System
Let’s say you want to help physicians or health systems provide better care to patients.

The traditional approach is to process vast amounts of data and perhaps find a new location for a hospital or clinic that will serve the most people, that is convenient to reach and is cost effective.

The disruptive approach would consider factors like:

    • Identifying patients at highest risk to ensure ANY facility built will address the true needs of the community and maximize value
    • Identifying if future customers prefer one site over another?
    • What happened to shopping centers that are built that soon become empty?
    • Did the planners miss on geography, demographic shift or human dimension factors?
    • Does a new facility even need to be built or would proactive programs to keep people healthy be a smarter decision?
    • We use comprehensive data analytics integrated with mapping and geospatial analysis to help visualize patient demographics, behaviors, chronic condition hotspots and healthcare facilities into solutions.

Imagine how Disruptive Innovation and use of the human dimension could expand the solution options for your organization.
© Baldwin H. Tom CMC

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